Superset Careers 2025 is hiring Fresher – Contact Support Group (CSG)|| Capgemini Exceller || Noida || 2025 Graduates Capgemini · Noida

Superset Careers 2025 is hiring Fresher for Contact Support Group (CSG) role with qualification Graduates for Nodia location. The detailed eligibility and application process are given below.

Superset Careers 2025 Details:

Job Description:

• Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
• Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc.
• Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
• Service Delivery – Its our service to the customer and delivering what is expected
• Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
• CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
• Service email retrieve – How effective are we in handling email as a contact channel and minimize hops between SD and the customer
• Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
• Service Marketing – Increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the customer
• Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
• Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
• Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
• Clarify customer requirements
  • Probe for and confirm understanding of requirements or problem
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy

Desired Skills:

• Should have excellent communication and English speaking skills
• Should have good interpersonal skills and ability to perform under pressure
• Basic computing skills
• Willing to work in a 24/7 environment
• Candidates must be open to relocate to any location and work in night shifts

Qualification:

• Candidates must have completed any 3-year diploma / graduation in 2025
  

  Accenture Careers 2022 is hiring Fresher – Technology Support Engineer| Bachelor’s degree in Computer Science

  How to apply for Superset Careers 2025 ?

  All interested and eligible candidates can apply for the Superset Careers 2025 to above mentioned position online by the following link as soon as possible.

  • Read all the details given on this page
  • Scroll down to read more details & apply link
  • Click on the apply link to be redirected to the company career site
  • Read all responsibilities & requirements
  • Then fill the application & submit it

  To read more details & to Apply: Click here

  Follow Us on Instagram: Click here

  Join WhatsApp Group: Click Here